Terms of Service

Last updated: January 1, 2025

1. Acceptance of Terms

By accessing or using the services provided by STR Fitness LLC ("STR," "we," "us," or "our"), including our gym facilities, classes, personal training, and website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Membership Agreement

2.1 Eligibility

To become a member, you must be at least 16 years of age. Members aged 16-17 require a parent or guardian to sign the membership agreement and liability waiver on their behalf.

2.2 Membership Types

We offer various membership tiers (Basic, Premium, Elite) with different benefits and pricing. Details are available on our pricing page and at our facility.

2.3 Payment

Monthly membership fees are due on the same date each month. Annual memberships are paid in full at sign-up. Failed payments may result in suspension of membership privileges until the account is current.

3. Cancellation and Refunds

3.1 Monthly Memberships

Monthly memberships may be cancelled with 30 days written notice. No refunds are provided for the remaining days of the current billing period.

3.2 Annual Memberships

Annual memberships cancelled within the first 6 months may be eligible for a prorated refund minus a cancellation fee. Cancellations after 6 months are not eligible for refunds.

3.3 Membership Freeze

Elite members may freeze their membership for up to 14 days per year. Additional freeze requests are handled on a case-by-case basis.

4. Facility Rules and Conduct

Members agree to:

• Treat all staff, coaches, and fellow members with respect
• Use equipment properly and return weights to their designated areas
• Wipe down equipment after use
• Wear appropriate athletic attire and closed-toe shoes
• Not engage in personal training of others without authorization
• Follow all posted rules and staff instructions
• Not use the facility while under the influence of alcohol or drugs

Violation of these rules may result in membership suspension or termination without refund.

5. Class Booking and Cancellations

• Classes should be booked at least 24 hours in advance when possible
• Cancellations must be made at least 2 hours before class start time
• Late cancellations or no-shows may result in fees
• We reserve the right to cancel classes due to low enrollment or emergencies

6. Assumption of Risk and Liability Waiver

IMPORTANT: Physical exercise involves inherent risks including, but not limited to, injury, disability, and death. By using our facilities and services, you acknowledge these risks and assume full responsibility for any injuries or damages that may occur.

You agree to release STR, its owners, employees, coaches, and agents from any and all claims, damages, or liabilities arising from your use of our facilities and services.

You confirm that you are physically able to participate in exercise activities and have consulted with a physician if you have any medical conditions.

7. Personal Property

STR is not responsible for lost, stolen, or damaged personal property. We recommend using our day-use lockers and not leaving valuables unattended.

8. Photography and Media

STR may take photographs or videos within the facility for promotional purposes. By entering our premises, you consent to being photographed or recorded. Please inform staff if you do not wish to appear in promotional materials.

9. Guest Policy

• Guests must be at least 16 years old
• Guests must sign a waiver before using the facility
• Members are responsible for their guests' conduct
• Guest passes are included based on membership tier

10. Intellectual Property

All content on our website, including logos, images, text, and training materials, is the property of STR and may not be used without written permission.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. We will notify members of significant changes via email or posted notice.

12. Governing Law

These terms are governed by the laws of the State of New Jersey. Any disputes shall be resolved in the courts of Union County, New Jersey.

13. Contact Information

For questions about these terms, please contact us:

• Email: support@trainwithstr.com
• Address: 8 Eastman St, Suite 3, Cranford, NJ 07016

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SMS/Text Messaging Terms

Description of SMS Use Cases

STR Fitness LLC we are DBA as STR offers an SMS/text messaging program to provide members and prospective members with:

• Inquiry responses: Replies to questions submitted through our website forms
• Appointment reminders: Notifications about upcoming classes, training sessions, and scheduled visits
• Account updates: Membership status, payment confirmations, and account changes
• Service notifications: Schedule changes, facility updates, and class cancellations
• Promotional messages: Special offers, events, and gym updates (only with explicit consent)

Opt-Out Instructions

You may opt out of receiving text messages at any time by:

• Replying STOP to any text message from STR
• Emailing info@trainwithstr.com with the subject "SMS Opt-Out"
• Contacting us at 8 Eastman St, Suite 3, Cranford, NJ 07016

After opting out, you will receive a one-time confirmation message. No further texts will be sent unless you re-subscribe.

Message & Data Rate Disclosure

Standard message and data rates from your wireless carrier may apply to text messages you send to and receive from STR. Please contact your wireless carrier for details about your specific texting plan and any charges that may apply. STR is not responsible for any fees charged by your carrier.

Message Frequency

Message frequency varies depending on your interactions and account activity. You may receive up to 10 messages per month. Recurring messages may be sent for appointment reminders, account updates, and promotional content (if opted in).

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. STR and its messaging service providers are not responsible for any delays, failures, or errors in the delivery of text messages, including messages sent through SMS, MMS, or other messaging formats. Delivery is subject to effective transmission from your wireless carrier. T-Mobile is not liable for delayed or undelivered messages.

Age Restriction

You must be at least 18 years of age to opt in to receive text messages from STR. If you are under 18, please do not provide your phone number or opt in to our messaging program without parental consent.

Customer Support

For help or questions about our text messaging program, you may:

• Reply HELP to any text message
• Email us at info@trainwithstr.com
• Visit us at 8 Eastman St, Suite 3, Cranford, NJ 07016

Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information, including your phone number and SMS opt-in data.